Solve auto-login problem in Nokia Ovi Player [How To]

If you have recently bought a Nokia Comes With Music device, most likely you will be using their own music software – Nokia Ovi Player (I’d surprise if you don’t know about it). Nokia Ovi Player is a software used to download their frequently updated songs and can act as a music player (since the songs are DRM protected, they can be played in either Nokia Ovi player or Windows Media Player only), and it is not surprising that some users having problem running it as I myself felt the software isn’t get polished enough. Weird duplicated songs, failed download of songs, auto-login problem, album art problem; just to name a few that I encountered myself. Nevertheless, if you are to solve the auto-login problem in Nokia Ovi Player, here’s how:

The Culprit

The problem with Nokia Ovi Player log in occurs when you found that your Nokia Ovi Player couldn’t sign in your account automatically, and it keeps prompting you ‘Automatic log in was not possible. Please sign in manually’, but clicking on the ‘Sign In’ button at the top right doesn’t resolve anything. The culprit for this most likely is the corruption of database file for Nokia Ovi Player, which is a file named as MdataStore.db3. By deleting this file, you will be able to launch your Nokia Ovi Player normally, and login normally. However, please be aware that after the deletion of this file, the database of the music collection (not the music itself) is deleted as well, thus the Nokia Ovi Player will tend to import all the songs again into the player (it takes quite some time if you have a music collection of few hundred songs), but it isn’t a big issue compared to the log in failure problem.

Solution

Since MdataStore.db3 is a hidden file, if you didn’t have the ‘Show Hidden Files and Folders’ ticked, you aren’t able to see (and delete) the file. To activate the mentioned option, depending on your Windows, do the following:

Windows XP

Open Windows Explorer > Tools > Folder Options > View > Show Hidden Files and Folders.

Windows Vista/7

Open Windows Explorer > Organize > Folder and Search Options > View > Show Hidden Files, Folders and Drives

Once you have the hidden files revealed, for different Windows, navigate the path mentioned below, and you will find the file MDataStore.db3.

Windows XP

C:\Documents and Settings\<user>\Local Settings\Application Data\Nokia\Nokia Data Store\DataBase\MDataStore.db3

Windows Vista/7

C:\Users\<user>\AppData\Local\Nokia\Nokia Data Store\DataBase\MDataStore.db3

If you have successfully located the file, delete it and fire up your Nokia Ovi Player again, most likely it can be login without any problem for now. Enjoy your Nokia Ovi Player again!

Source: NokNok.tv

22 thoughts on “Solve auto-login problem in Nokia Ovi Player [How To]”

Deleting the MDataStore.db3 does not always work. You have to delete the Nokia site cookies in Internet Explorer as well.

ghost301 says:

October 10, 2010 at 12:28 AM

Hi EFWZA,

Thanks for the tips. It might help some other out there.

Rgds,
Taylor

Reply

Thank you so much! The Nokia Hotline couldn’t help me after 5 calls!!
They knew about the MDataStore.db3 but the site cookies were the other problem…

awesome guys – thanks for the advice – i thought my days of free music from nokia were over!

Thanks! I had this exact problem and it was driving me crazy. I deleted both the file and Internet Explorer temporary files, now the Ovi Player is working as it should.

MdataStore.db3 deletion works fine. But I did both the above suggested work arounds and Ovi is now back……Thanks all.

Brilliant article.

Very frustrated with Nokia UK technical support. Practically non existent. Shouldn’t need to have to do a Google Search to find sites such as this in order to fix software issues such as this however it’s great that someone’s written a blog entry on what needs to be done in order to cure this very frustrating problem.

The corrupted database file didn’t offer an immediate fix however having cleared out cookies as well the log-in problem has gone (thankfully).

A big thank you.

ghost301 says:

February 6, 2011 at 11:11 AM

Hi there,

I am glad that your problem solved. Ya, it’s kind of frustrating when the Nokia technical support wasn’t helpful at all.

Another tips to avoid this problem is to disable auto login. I have no longer encounter this issue since I disable it. Hope this helps. 🙂

Rgds,
Taylor

Reply

this is a good pointer, but I dont want to try it
my account doesn’t have it’s 4,500 downoaded songs showing anywhere and nokia won’t do anything active to help

if i lose my data file and then there’s no downloads, that’d be sad

i can currently play my songs, but not on my recently worked on phone

ghost301 says:

March 28, 2011 at 12:49 AM

Hi Dave Rave,

When you are using this solution, the songs aren’t actually deleted. It is just the database of the songs get deleted, after applying this solution, you can just import all your songs again, and you can start download new songs right away!

Rgds,
Taylor

Reply
1. Dave Rave says:
  
  March 28, 2011 at 7:39 PM
  
  The songs are re-importing and they still play, but it still doesn’t log in.
  
  Solved that with the deleting certificates solution i saw somewhere else
  but … my online history of downloads is still gone, so my music still won’t play on my phone.
2. ghost301 says:
  
  March 28, 2011 at 9:38 PM
  
  Hi,
  
  If your phone doesn’t play the music, chances are your songs in your phone doesn’t have the certificate downloaded. You can either connect your phone to internet to download the certificate while playing, or re-transfer all the songs to your phone using Nokia Ovi Player since you mentioned all songs are playable in Ovi Player.
  
  Rgds,
  Taylor